CAIRO, Egypt – [11/29] – MeaeCare is excited to announce the opening of MeaeCare Oasis, a state-of-the-art customer support center in Cairo, Egypt, designed to enhance patient care and streamline operations. With a dedicated team of 200+ native English speakers, MeaeCare Oasis is strategically positioned to provide high-quality, empathetic support that spans all U.S. time zones.
Located in Egypt’s thriving business process outsourcing (BPO) hub, MeaeCare Oasis benefits from the country’s strategic location, multilingual workforce, and cost-effective solutions. This expansion allows MeaeCare to address customer needs more effectively and help bridge critical gaps in care delivery.
“At MeaeCare Oasis, we prioritize quality customer support to meet the unique needs of our members,” said Sy Zahedi, President and CEO of MeaeCare. “With advanced technology, secure operations, and a highly trained team, MeaeCare Oasis represents our commitment to accessible, efficient care that drives satisfaction and support.”
MeaeCare Oasis Highlights:
- Secure, State-of-the-Art Infrastructure: MeaeCare Oasis employs virtual machines and secure boot, TPM, and full-disk encryption to ensure all member data remains on U.S. servers. With one-way data flow to the Cairo-based center, the facility is equipped with cutting-edge technology, high-speed internet, and live KPI monitoring for an optimized customer experience.
- Exceptional Hiring and Training Standards: MeaeCare’s rigorous hiring process includes language proficiency testing, accent neutrality evaluation, and soft skills assessment. The center hires only candidates with native-level American English fluency and provides tailored training programs to enhance communication and service quality.
- Employee Well-being and Security: The 40,000-square-foot facility is designed with ergonomic furniture, soundproofing, break rooms, wellness areas, and 24/7 security, promoting a productive and supportive work environment.
About MeaeCare
MeaeCare is an industry leader in healthcare support, risk management, and quality assurance, dedicated to providing seamless, patient-centered solutions. With the addition of MeaeCare Oasis, the company continues to expand its reach and capacity to make quality healthcare accessible for all.
